over-pretentious, very rude manager with poor customer service skill. gave me excuses about my hair being unhealthy from very bad curly hair cut for type, I waited too long to complain even though the manager said she was out for two weeks- she purposely did not call back because did not want to fix it because she complained I gave a bad review- yes that's right stalked my review. happens now a days when things aren't done right because people want their money to be worth it not make hair worse. wasn't impressed by the stylist who hardly had curly hair- very fine and wavy, didn't think she was very friendly or knowledgeable. i felt like a number and the reason I didn't like my hair was my fault. just because you are "upscale" doesn't make you the best.
go to ulta at westgate- I get great cuts there. the stylists are super nice and low key! cut thick curly hair exactly how every curly hair stylist knows you are supposed to, in long layers, and they do a beautiful job!