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| - I've never written a yelp review before, but I'm so bummed out by this experience that I actually went ahead and made an account.
So, after reading a bunch of reviews about this place I was really excited to go and try the falafel wrap, but once I got there I was really disappointed.
The store front was really dirty and looked really vacant and uninviting and I'd have totally overlooked that if the customer service was good, or at least average.
The woman at the counter (who I'm assuming is one of the co-owners from the pictures) was kind of discourteous from the start. For one, she started the transaction while on her cell phone, and then after taking my order (while on her cell phone) she made my wrap (while on her cell phone.) When she went to charge me, the cost was higher than what I'd expected for a falafel wrap. When I double checked with her, she insisted that I'd ordered a shawarma wrap. While it's possible I misspoke, it's also pretty likely that she wasn't listening properly (as she was pretty invested in her phone call...)
The thing is, I offered to pay for the shawarma she had made and just get the falafel instead and pay the difference for the meat I didn't want. It'd have been really easy to just take the meat out of the wrap she'd made and put in falafel instead. She refused to do this and insisted I pay for TWO wraps because as she put it "I'm doing this for you, here."
Look, I work in food service as well, and I understand that mistakes happen and the customer isn't really always right, but even if it had been me who'd made the mistake, she really didn't need to be rude and speak to me as though I'm an idiot.
I wish I'd just asked for my money back and left and gone to literally any of the other places in the city that serve falafel instead of paying 4.50 for a shawarma I didn't ask for and didn't want.
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