rev:text
| - Without revealing too much info, I would say my experience at Las Vegas Radiology was average.
Positives:
- the facility is very clean
- Jenny, who is the ultrasound technician, is very nice and friendly! She explains everything well and will answer any questions that you have. Best of all, she made me feel comfortable in a stressful situation.
Negatives:
- long wait times. They tell you to check in 30 minutes before your appointment time, but you will end up waiting at least an hour.
- they cancelled one of my appointments and did not have the courtesy to call me in a timely matter. When I originally scheduled my appointment, the person I spoke to told me that if I needed to cancel, I would have to call 24 hours ahead of time. Well, you would think that if they needed to cancel on their end, they should at least let patients know 24 hours ahead of time as well! My appointment was at 8am and they called me around 6pm the day before. Really?!?!
- If they say that your test results will be available in 2 days, it really means 4 days.
- I asked them to send my test results to 3 different doctors, twice, and only one of my doctors received it.
- they got me confused with another patient and told me that my insurance denied something that I was supposed to have done, so I left. A few minutes later, one of the front desk employees called me back, apologized, and asked me to come back. Luckily, my husband and I didn't drive too far and we were still in the area. How embarrassing for them, that is just unacceptable!
I know that this is their newer location. Hopefully they will learn to be more professional and organized in order to provide better services for their patients.
|