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| - This was my second time here as people say it's really good food, but I just don't get it. I gave this place another shot because I did not have a choice, to be honest. Last night me and my coworkers, party of 15 ,were planning on going to a new sushi joint, Gorilla sushi, but apparently they were so jam packed they had to close for the night. So I called Yama sushi to make a quick reservation but they had no availability for party of 15. So I ended up calling Sakana and luckily they were able to take us.
We went in and our server greeted us. He seemed very nice. Although I do not know his name in fact he never introduced himself, all I know is that he is an asian guy. So we started ordering by checking off the sushi menu. The server asked us if we want any appetizers and we ordered some. And he took that sheet of paper that we ordered. We waited about good 30 minutes for our nigiris and sushi rolls to come out. Appetizers came out quick so that was good. Overall their appetizers were okay. I ordered a mini udon it was so salty I could not even finish it. Finally our orders came and of course there were a lot of orders. First round about 40-50 orders of nigiris came out. I actually did not get my sushi at that time but I could not wait I was so hungry I had to eat some of my coworkers. I had a garlic tuna nigiri and it was not fresh at all. I was a bit disappointed by the quality of fish.
My orders did not come so I patiently waited and was expecting that other nigiris are better. And when our server brought our orders and he literally said, "You guys are ordering way too much!!! It's like 50 rolls and a bunch of other orders!!" We were all like WTF???? Hello? Don't you know that there are 15 of us and of course there is gonna be tons of orders. I was dumbfounded. It's not like 4 people ordering tons there are 15 PEOPLE dude!! Also he made faces when he said that. I get his point but they way he said it was not pleasant and unprofessioanal. He could have just said nicely. It almost seemed like he has two faces. At first he greeted us with a smile and now he's bitc*ing at us. Haha! What kind of service are you providing? I started to get very annoyed as I was STILL waiting for my order. However, our server brought us wrong orders several times. Then that ticked some of us off. Half of my party started complaining about their orders have not came out, some said 2/3 of their orders some said half of their orders were missing. To be honest, at that time we all patiently waited and waited. I wanted to complain to their manager but I did not want to ruin our night. So I let it go this time. But I did reordered my uni nigiris it took them another 15 minites so I finally got my order. As soon as I looked at uni I could tell it was almost going bad. The color was almost yellowish brown and the texture was foamy. I got so grossed out by just looking at it. So I just dumped all of them inside the miso soup. I know I should not be doing that but I thought they deserve it because I did not want to get sick. I had a bad experience with uni nigiris so I know I can tell if they are fresh or not.
I understand the restaurant's point of view where a bunch of people ordering so many different things at once or whatever but you cannot treat customers like that. He talked down to us as if we were pigs or something. Also, I would have given another star if their food were decent and they were not. I really don't get the hype here. You can go to many other sushi places, seriously. A lot of us ended up tipping him less than normal. I gave him around 3 bucks for my check. Some of my coworkers gave him 1 buck, lol.
I think they deserve less tips. Today at work we talked about what happened last night and we came to a conclusion; they purposely igonored 2/3 of all the orders that were placed. We could have understood if one or two or even a few orders were missing, there were like 20 other items that we waited for nothing.
Overall, I was just so embrassed because I took our coworkers to this place and we all had a bad expereince.
Food (2.5/5) Service (0.5/5) PERIOD!!
I am not ever coming back to this freakin place.
Please be aware if you go in large groups they WILL ignore your orders.
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