Never ended up eating there. I have no issues waiting in line when I see the place is busy. But when I see multiple tables empty for over 5 min and realize the lineup is just because the place is poorly managed: big red flag.....needless to say, I walked out. There are so many other good pizza places in lil' Italy anyway. I'd rather pay for good service. I guess that's always the compromise with a BYOW. Next suivant . Ciao