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  • I'm not an Apple owner and never wanted to be but today's experience in the Arrowhead store solidified my choice to NEVER deal with Apple. It was awful and I thought I was in the twilight zone. Rude and unprofessional. Unfortunately, Beats by Dre are now owned by Apple and I had to go into this awful store to get a replacement for my headphones. I walked in expecting to just get a replacement piece right away since it had only been 5 months since I purchased the $300 headphones.. but that wasn't the case. So the rep, Julian, informed me that I would need to either wait to be seen or make an appointment. While I was in the middle of asking him a question, he rudely started to speak to another person, while I was speaking.. I stopped and waited and then began to ask my question again and another rep walked directly between us instead of walking behind me.. a customer was sitting there witnessing this and was just shaking his head. So I began to ask a question again and Julian for the second time started to talk to another rep.. I asked myself if I was in the twilight zone.. what is going on? I decided I would make an appointment and asked Julian, if I make an appt will I be seen at the appointment time or will I still have to wait.. and I wasn't being funny or rude asking it, I asked because I've set appt times with places before and I get there and still have to wait around.. so I thought i'd ask .. his rude and unprofessional response was.. "I can't read the future".. I was in shock of this rude and unprofessional response. He then proceeded to explain that if they are fully staffed then I shouldn't have to wait but he couldn't be sure. That should have been his explanation in the first place. I had no desire to have to come back to this unprofessional store so I decided to just wait and get it over with. Once my piece comes in, I will NEVER return to this place. And corporate needs to make sure they are hiring people that can handle the heavy traffic that's in and out of the store without being rude and unprofessional.
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