This place is usually very good and not terribly slow, even when busy, but the last two times my fiance and I have ordered from here it has been very slow and the service has been poor. I attempted to order on Postmates, and I guess I started my order before they flipped the "too busy" switch so was a little confused when I wasn't able to complete the order. Instead, we called in a pick up order and were told the wings would be 30 minutes, which would be alright but I'd rather not wait, so canceled that part of the order. I wish I wouldn't have, though because the order we went with took longer than that anyway and was of much lower quality than past orders. Even with the difficult parking we still had to wait a long time once inside for food. Instead of an apology they just said "OMG we're busy" even though it didn't appear to be the case. This place is usually good but there is way too much good food in Charlotte to deal with that sort of disorganization.