Bergstrom runs a customer oriented organization. We've been doing business with them for years, and they have serviced our two cars very well. They helped keep our older ones running longer than would be expected. Have talked with their sales people on numerous occasions and bought cars from them. They are both cordial and helpful. They bend over backwards to be accommodating. There is one really bad review listed, caused by a couple of careless employees, but it should not be taken as a typical example. I hope the manager has dealt with this negative happening, as this single review has badly and unfairly skewed Bergstrom's Yelp ratings. We rely on Yelp a great deal, especially when travelling.