Absolutely horrible service! Unfortunately, AHS assigned this company to me. They have given me great companies in the past. Very disappointed with this one.
Plumber calls me 3hrs before my appointment to say he can go to my place. I requested a late appointment so that I don't have to miss work. He doesn't call back and just decides to show up exactly at the appointment window start time. I was told they would call 20mins prior to coming, that didn't happen!
He initially tells me that the warranty will only replace the bathtub faucet with acrylic. I told him that they replaced my kitchen faucet with a comparable model. He stated that he's never seen that before. Why even challenge what the customer says?! They did that 6months ago! I can prove it if necessary. He then states that it's not covered due to someone tried to repair it. I told him that someone was me. I didn't try to repair it, I stopped it from leaking! The only way for me to do it was lodge a screw in the handle. I asked what I should've done instead of putting a screw in. He said "most warranty places don't want you touching a broken item." Does that mean I just let it leak until someone comes out to fix it?!? He obviously didn't have an answer to that. I asked if that was the only reason why it's not covered. He changed his story to now being excessive force. The service order he left, states that a screw was lodged to repair the issue. Where's the excessive force?
It was apparent from the first call (3hrs prior to the appointment) that the guy was in a hurry to end his day. It's sad that they are in business just for the $75 service fee.
I highly recommend to cancel the warranty appointment if you get this company to service your warranty call. They will do whatever it takes to just get the $75. I wonder if the guy that came out was actually trained plumber?!? Hmmmm... they probably just have non qualified employees collecting $75. Employees trained to come up with an excuse not to fix your problem.