First off, I have NEVER posted a negative review on Yelp before but I have also never felt as disrespected by a business before. My husband and I have gone to this spa for several years now and experienced poor customer service from the front desk at nearly every visit. We continued to go because we enjoyed the therapists but today was the last straw. The appointment was booked for a 90min massage and confirmed verbally by the receptionist at the time of booking. When the email confirmation arrived only the day before the appointment it read 60min. We contacted the spa only to essentially be called liars by the "manager" who answered our calls then laughed at us for asking if we would be charged for a late cancellation. If you don't mind rude staff and disrespectful owners, then by all means go here. Getting a massage should relieve your stress not be the cause of it! I'm more relieved to know I'll never have to worry about dealing with these people ever again.