| rev:text
| - I hate giving poor reviews but in some cases they are deserved.
4 miss ago we tried this salon for the dogs. As stated we are new to the area. First time the dogs seemed fine, cuts were great, customer service average and they were quite busy.
2nd time in about 8 weeks ago, I take all five dogs in. I'm clearly struggling with a couple and three individuals are standing behind the desk. NOT one asked if I could use assistance, or offered to take one to the back. As I struggled one came off leash from a brand new collar,and still no help offered. Thank God for another kind customer who grabbed her. The girl behind the desk checking us in seemed oblivious and annoyed. I checked them in and returned 4 hours later with my husband in tow. My husband noticed something I hadn't. As I paid two girls proceeded to hand him all five dogs and were ready to dash off until he told them to give me two of them. Then he asked why they were so brisk not really saying much of anything. Well today I decided to give it another go. I took only two in this time. I asked the girl behind the counter if there was anyone available to help me get figs out of the car next time if I brought in all give. Answer : nope not unless one of us is available to do it. I told her about the above scenario and she gave a slight expression and nodded in agreement as I pointed out I was in the lobby and no one offers to assist. That was it, just a nod. I then asked " I guess there isn't a solution for this then? " answer is: no.
I proceeded to check out and she asked if I wanted a receipt. She hands me a credit transaction receipt nothing more. Did not ask if I wanted to add a tip. I asked how I would tip and she said well I can run your credit card again or there's blank envelopes over there. I opt to do a cash tip but now I notice that in all the times I have been here I have never been told who is grooming the dogs. So I ask her how do I know who to tip. She says well they will tell you on the paperwork. Ok since I didn't receive any paperwork on check out and only a credit transaction slip this info is useless. I told her " I guess what I am asking you, is who groomed the dogs? " She then tells me she is one of the groomers ans then states "well I guess. I can look it up " she then reaches down to the desk and pulls paperwork off the top of the stack and tells me the name of the other groomer. I slip a twenty in the envelope and hand it to her after writing thier names on it. She takes it and say ok. No thank you, nothing. Then I get to thinking, I have never seen the staff interact much with customers, they don't smile much and honestly it's like they don't want to talk to you at all beyond getting the name of the dog, sign the dotted line and get out of our way.
Another thing I noticed is that all three times the dogs come home they drink a ton of water. Most of the time my dogs come from a groomer they run to go pee so this is rather strange. I did ask the girl there if they are provided water while at the groomer and she said they are but it was with an attitude. Now I know some dogs are stubborn and only eat or drink at home so I take that into consideration but all 5 dogs have done this and I have three that could care less about where they are.
Lastly there are a good humber of reviews that are in the "unrecommended" review area on this business. I highly suggest they are read. They are all low reviews but the number of them is what got my attention as well as the content of thier review substantiated the behavior I witnessed. Safe to say I think there is an employee moral issue here that is spilling into customer service. More focused on dollars than customer experience and satisfaction. Likely due to being in remote area with fewer options but ...my Gilbert friends that is changing as we get new businesses. In keeping with other reviews that are low I suspect owner will respond in kind as she did to others who gave low scores. I hope that I am wrong and the business corrects it's issues. As for me I'm beginning my search for another groomer who loves people as much as they love pets. And I love to tip groomers that do great jobs as they have tough jobs, but I need to know who know who I am applauding for great work. Pains me to write this as they cuts themselves are very good. Just the people aspect is very much below standard. Customer service isn't East but the concept is simple....BE NICE, BE PERSONABLE!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)