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| - Went on a Sunday afternoon while visiting some buds in the area for the weekend. Wasn't super packed. Fair selection of games, though not a ton of the newest stuff that I could see, and not a huge selection of lightgun games, which I tend to go for. Lots of classics and pinball machines upstairs. Classic Skeeball is present. Some other types of games for the rest of the family that I don't generally try (Deal or no deal, spin the wheel type stuff). There's a restaurant, though I didn't check it out since I'd already eaten.
A couple games were unusable and waiting for repair. It was my first time there so not sure how long games go for like that.
I did have a need to play some of the claw/UFO Catcher games (ya gotta win the prize for the girl sometimes). One in particular I found I had a bit of luck with so I kept at it. After a couple of games, however, the claw started wigging out and basically stopped working. After three or four games I gave up and went to ask if they could just comp me the games. They had me go back and wait for someone that would verify the game wasn't working right and then coin me on another game. Fair enough, I supposed, though I was wary they were just going to say nope it's working tough luck guy.
Turns out the technicians were not only able to verify the problem but also helped repair the claw game enough to get the last two or three toys to complete the set I had been trying for. Though they might get lots of people trying to con a few free games, they never once showed that that was what they expected. Great, solid customer service and far and away better than I expected.
There are loads of eating and entertainment options in the world. The ones that set themselves apart are the ones with a friendly and welcoming staff when it comes to questions and problems. Basically--solid customer service. TiltStudio figured it out. I would recommend them if you want to spend a couple hours on a hot day playing some games. Just be sure to leave at least 30 minutes before the mall closes. Traffic getting out was slow going.
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