| rev:text
| - Mixed reviews for this place so decided to give theHOTEL 3 stars.
Let's start with the good:
Love how the whole hotel offers all-suites with separate living room and bed room. 1 1/2 baths is great. Dark tones for the room's color scheme makes the room like calming and elegant. Huge flat screen with a DVD player in the living room was nice to watch movies.
Now the bad:
No fridge that comes with the room, it's a suite, I figured a fridge would come by default. Called for housekeeping, they didn't come for 2 hours. The water pressure for the shower was kinda weak.
Now the horrible:
EVERYONE, if you walk up to registration and run into a kruella De-ville named Gigi...don't look at her directly or else you'll turn into stone. She was the worst front desk rep I have ever dealt with in my life. She was cold...(how cold?)...ice cold! C' mon, i'm starting my mini-wknd vacay and it gets started with this mean lady?
Here's what happened: she nodded at me from the line so I walk over. She asks for ID, which i gave to her. Keep in mind, so far, no verbal greeting. Then she does one of those receptionist/fast-keyboarding typing for good 5 minutes. Without telling me what's going on or what's taking so long. So another 3 minutes goes by and still does not look up at me to acknowledge the lengthy check-in process. Ok, whatever...just get me in my room and I'll be happy. Then she asks for a credit card, so i obliged. Can you tell me WHY she swiped my card 3 times so my bank ended up authorizing my card for $1590, 3 times the price of my stay?? That caused a HUGE headache! arrgh! Originally I reserved a one-king suite, while she was banging away on the keyboard, I confirmed with her "what room do I have?" She said "one moment." Ok...now I see her coding my room keys. Um...what happened to telling me what kind of room I have? She ended up giving me a room with 2 queens. Um, you witch...I asked you what kind of room I had so you can accommodate my requests before you assign my room. She responded that there are no more King suites. Then said, "here are your keys, elevators are behind you." WTF!? what happened to giving me a fake apology or something or offering to move me to a one-King suite when it becomes available? I guess she was in a rush to get home to start making potions or something. Whatever, I didn't wanna bother with her face anymore and just went to my room.
It may not seem like my experience was that bad, but I guess you had to be there to know what I mean. It was horrible. :/ Thanks for reading
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