So I'm pretty ambivalent about this place.
I've been here twice this past month and got my entire meal paid for on both times because the restaurant messed up. Therefore, I'm not complaining about getting free food but c'mon people, get on top of things!
A couple weeks ago our entire family went there for dinner, everybody got what they ordered except for me and my uncle who received our veggie burgers completely burnt. We sent them back and didn't get them until the rest of our party finished eating. They said it would take about 7 minutes to cook but in reality, got them after about 20 minutes. When we complained, the manager was very nice and apologetic and said we wouldn't have to pay for what we ordered. So that was nice.
Because they did that, we gave them another chance. My sister and I called in to order for pickup tonight. We ordered the veggie burger once more and a Thai salad. Lady said it would take 15 minutes. We got there after 20 minutes and had to wait another 30 minutes before we got our food for pickup. Why this happened is beyond me.... but it was very annoying. They paid for our entire meal once more.
So like I said, they did deal with the situation in an effective way, but still... Having that happen twice in one month kind of makes you wonder about the way this place is run.