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| - I don't understand the rave reviews about this place. This was seriously the worst manicure experience I've ever had. (And this is coming from a budget nail salon junkie...I'm from Los Angeles, manicure universe, and have spent a few years in Madison for grad school.)
Arrival:
I called ahead for an appointment, and yet was literally ignored from the moment I walked in the door. It took almost 10 minutes for anyone to acknowledge that I indeed was a client there for a manicure, and that was because I finally started literally hovering in the middle of the work area. (There were 15+ employees there.)
Personnel:
When I did get called, the young man (couldn't have been older than about 20) who gave me the manicure waved me brusquely over to his table. He muttered a brief "hello" with no eye contact, and proceeded to give me the roughest, sloppiest, most non-hygenic manicure I have EVER had. He managed to stare around the room in exasperation every 2-3 minutes, and yet avoided ALL eye contact or even the smallest polite conversation with me. I literally got outright ignored by him after 2 attempts at polite exchanges. It was the nonverbal language, though, that was the most clear that I was just another inhuman nuisance in his day. Rough, careless handling; refusal to make the most basic eye contact or human acknowledgement; looking in a completely exasperated way around the room every 2-3 minutes (DURING CUTICLE CUTTING, I might add) that gave the impression of thinly veiled near-hostility.
Manicure:
The manicure itself was as careless and harsh as the employee's demeanor. My experience is numbered below:
0) Overall, there appeared to be NO SANITATION of instruments, and no rubbing alcohol / disinfectant was used on my newly trimmed cuticle during service. (In my book, one or the other is a MUST for basic hygiene.)
1) To start, initial nail cutting and shaping was fine.
2) Then, no discernible cuticle cream was used, so he began shoving my cuticle into the nail bed using brute force. Which hurt like hell. I even pulled my hand away it got so painful, which he then treated with supreme annoyance, and pulled my hand back to the table harshly. As if my uncalled-for sensitivity was getting in the way of him phoning in his work and ushering people through the cattle manicure gates as fast and impersonally as possible. So he proceeded to shove my bone-dry cuticles down again with brute force, both hurting my overall nail as well as the extremely sensitive area where cuticle meets lower nailbed.
3) The cuticle cutting was worse - he did his exacerbated-look-around-the-room in mid-cut several times, thus partially cutting my skin instead of the cuticle because he wasn't paying attention. No attention to detail was given here...major hangnails were missed, and skin was cut WAY too low down into the cuticle (causing pain and stinging). I still had cuticle left in visible spots on my nails, while other cuticle areas were cut far too low into the quick.
4) Last, I just got clear polish, and that was fine (hard to mess that up).
Aftermath:
- Bleeding: THREE nails that literally bled from the cuticle for 4 days afterwards.
- Infections: TWO week-long nail infections.
- Peeling: all nails with strange, slightly painful peeling below the cuticle for a week.
Summary:
Overall, this is the worst manicure experience I have ever had. Rudeness, carelessness, unnecessary pain, no sanitization, a sloppy manicure, and resulting week-long bleeding and infections.
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