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  • oh retro bakery...we meet again. it's love. so my mother surprised me today by telling me we could go up to retro bakery to get some more cupcakes. i did not put up a fight there. in fact, i think i was ready to go in less than 30 seconds. i mean, after all, this is the cupcake that did indeed change my life. while in the car i decided to twitter my excitement and how i wanted the gingerbread cupcake. now i wasn't thinking that it was a twice a week flavor for the month of december so when i got there i found out it was friday which meant brownie sundae flavor. (which is still amazing. i got one last time!) as the counter girl (who was super sweet and helpful) informed me of the no gingie (pout) the owner, Kari, came through the backdoor asking if i was the one who tweeted for the gingie and said she was making it for me right now! she remembered me from last time and how we drove all the way across town. southern highlands to durango and the 95 is not just around the corner. (although for my sweet tooth's sake i wish it was.) you could only imagine the excitement on my face. Kari saved the day! my mother ordered a dozen cupcakes. all sorts of fun holiday flavors. I'm excited to try the sprinkled donut flavor with red and green sprinkles! now this is excellent customer service. i still can't believe she remembered me! everyone in there is so friendly and helpful. i love retro. i ordered 2 dozen mini cupcakes to pick up next saturday for a birthday party and i can't wait to go back in. if only every customer experience could be like this. the business world would be a much better place.
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