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  • Great experience here! Opened an account a couple of weeks ago. Very good customer service. Everyone greeted us with a smile and we were helped quickly. We went in on a Saturday--all branches are open on Sats 9-1, which is very convenient. We opened a few accounts and applied for a loan. A few days later, the account manager called to tell us the loan was approved. Easy. So many credit unions and banks tell you they have free checking and then put conditions on you getting it free. Here--there are no conditions. It's just free. Their other fees and rates are comparable and in many cases better than other credit unions in the valley including Arizona Federal and Desert Schools. They have a drive through location at this location. They've also recently added e-banking and online bill pay. They don't have mobile deposit yet. We switched from Arizona Federal Credit Union. Two years ago, AZ Federal started charging membership fees which I can only describe as very un-credit-union-like. What's worse is that they spend $ on ridiculous tchotchkes and promotions. I am not interested in paying more fees so I can have a pencil or a chip clip or a iPhone stand with the bank's name on it!!! I'm interested in banks lowering my fees, expanding hours, making e-banking easier, and giving me a decent rate. That is what SunWest is obviously spending their money on. We were not given any cheap plastic crap for becoming members and they just put our account info in an envelope...not a fancy color folder that requires expensive printing services. I really appreciate that--they aren't wasting money on things that don't matter. Overall, it's been an excellent experience so far. I highly recommend them.
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