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| - Sooooo... where to begin.... Disappointment. That's a good beginning. It had been a few years since last eating here. We had talked about it in passing, but never seemed to make it back. One of the biggest reasons was mainly because of the large division of what we liked versus what the other person liked. Since they are a family style restaurant, that alone made it difficult trying to decide on something we would both eat. Now we find ourselves on date night trying to pick a place to eat. We were going to the movies and Buca was convenient. We made a reservation to avoid waiting. We arrived and waited about 15 minutes for the reservation. It was the weekend, so this isn't all that uncommon. While being seated I noticed that everything was very corporate kitschy. The hostess seating us took us on the "tour" and droned on in a monotone voice about the place before seating us. The restaurant was fairly busy, with several large parties. It took our server a good 5-10 minutes to greet us. We gave her our drink order Water & soda). As I had been very ill the previous week, no alcohol was ordered and this seemed to disappoint the server. There was a marginal wait again for the drinks. She droppped them off and then said she would be back to take our order. By this point we have been sitting here for 20 minutes and I am hungry! She finally comes back and we give her our order. Bruschetta and Chicken Marsala. I asked for a small side of plain pasta to go with the chicken. She said ok and off she went. A food runner brought out the bruschetta. It was a quarter loaf of sliced, toasted bread with fresh tomatoes and basil. Not the best I have ever had, but the tomatoes were very fresh and they were plentiful. Our entree arrived about 10 minutes later. The chicken looked very good with a small scattering of large plump mushrooms and they had not forgotten the plain pasta. It was accompanied by a huge bowl of marsala sauce. I dished up some chicken and pasta for our plates and we got started. I'd like to say it was as good as it looked, but sadly that is not the case. The Marsala sauce was so horribly sweet, it was more like a syrup and made the entree completely inedible. The mushrooms tasted as if they had been candied. The side of pasta was stone cold. I got the servers attention and let her know. She seemed completely unphased by it and informed me that she "heard that alot" and it was almost always returned. Ok. So I asked " why didn't you tell me this when I ordered it? " She gave me a shoulder shrug and asked if I wanted her to take it back. Umm yes. I'm not eating that. She asked if we would like something else. At this point, I'm not feeling very positve about the experience and hesitant to get anything else. We asked about the lemon chicken and said we would give that a try. As soon as she left, a table next to us leaned over and advised us against ordering that as well. He told us the only safe bet there was to just eat pasta. He said the only reason he was even there was because the kids liked it otherwise he would never eat there. We flagged someone down and told them to cancel our order and to just bring us the check. The check arrived for the full amount. I got our server and asked why we were being charged for the chicken. She was noncommittal and simply picked the check up and walked away. At this point I would like to point out that the side of plain pasta had been rung up as a side of spaghetti marinara and was $6. WHAT? She returned with an updated check and I pointed out to her that not only had I not ordered a side of spaghetti marinara, the side we had ordered was not eaten because the chicken was not eaten. She gave a "put upon" huff and said she would be back. She returned with another updated check and we gave her the card for the 1 drink and a coupon for the appetizer. Not once did a manager come by or was there ever a real "I'm sorry you didn't like your meal". While I have no problem paying for what I order, most restaurants would have just nulled the bill instead of running a debit for 1 soda, this place was more assembly line. I can honestly say that was my LAST visit to this establishment. I don't really know how you can screw up Italian food, but they seem to be doing a damn good job of it.
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