Joey and his wife are friendly and make you feel extremely comfortable. I went there to cover up and redo my old tattoo. Joey worked with me to make sure I was happy. He ended up not feeling comfortable with redoing my tattoo at the time. He told me to try laser sessions then come back and if they dont work out i can come back to him.I appreciate that he kept it real and did not just let me walk out unhappy But when the laser did not work out I went back to talk to him and he did not keep his word about helping me out. His wife acted like she didn't remember me and then told me that most likley Joey wouldn't do my tattoo if I was already turned away. Great customer service in the beginning but I was really disappointed at the end. I really like his work and was hoping he would help me out.