At least 5 years ago while owning a Taureg, I used Chapman for their service because they are close to where I work (bought Taureg at Berge). I now own a VW Beetle purchased at Penske and decided to go to Chapman for a new battery in my key fob. The service man Mike said they would put the battery in for me. After getting the parts man to the desk and told him what I needed, he adamantly told me he does not put the battery in. He had been accused of breaking Fobs so he does not do that. Not happy, I bought the battery to do the replacement myself with no luck. Today I went back to Penske, gave them the battery I bought and it was gladly installed in my key fob. I also needed to purchase another battery for the spare fob and that also was gladly installed. The purchase price of batteries at Penske is $3.62 and at CHAPMAN $7.85 and they don't care about customer service. GO ANYWHERE BUT THERE FOR YOUR VW NEEDS!