Ok....i am going to start by saying I did not actually get a massage. I contacted them through Yelp in the middle of the night as I suffered my 3rd straight night of a debilitating migraine. I got an email from them when they opened that they could give me a 90 min appointment with Jay today (same day) at 3:30. After not sleeping all night I finally took a short nap in time to get up and get to the appointment. Migraine and all....with an appointment confirmed in writing I get there to be told that their system was messed up earlier and my appt was 5:30....could I come back?!? No.....because I had a migraine and then I was upset and that's no way to get a therapeutic massage. They were apologetic and offered me a free massage if I decide to call and reschedule so I give 2 stars for their willingness to accept responsibility for their error but......especially in a field like this.....such an experience is disheartening and disappointing. I was excited because of all the positive reviews and the hope of feeling better. That was shattered. I haven't decided if I will make another appointment. I did end up in the ER tonight for that same migraine.