I purchased the groupon for 1 year of laser. My first appointment as booked quickly as someone cancelled last minute. The staff were all informative and knew what they were doing. Lisa, the front desk woman is a doll. Over my 6 appointments, I had a total of 4 different technicians, all of which were excellent. One was Oksana, the owner who is super friendly. The spa is clean and has a comfortable atmosphere. I will be continuing with other laser treatments beyond my groupon since I've had amazing results. Laser is not as effective for everyone, so definitely do your research beforehand! As previously noted in another rating, there are no guarantees. And laser is not permanent!! You will need to continue treatment for better, more long-term results. Understand that the groupon is a great deal, but is not unlimited since you need to space out your appointments for safety and health reasons! Check them out, great place for laser (and other treatments I have yet to try)!