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  • Gibbs offers barbecued ribs in the summer on Sundays. I called and inquired the day before, if I needed to place an order. I was told no, that was not necessary. If they were busy, I may need to wait a few minutes, but walk ups were fine. So, I prepped everything else for my dinner and drove over there to get the ribs. The gentleman that was grilling told me no, without an order I was not getting any ribs. I said what I had been told, and he just kept shaking his head. Thanks Gibbs, for ruining my Sunday dinner plans. I was obviously misinformed by your staff. I was very angry by the time I got home, so I called to talk to someone and voice my concerns. She could have cared less. Not good, folks. You never get a second chance to make a first impression. You are only as good as your customer service, and it is poor at best!
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