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  • My partner and I live in the area and have frequented the Upper Beach Cafe several times in the last year. Generally, we have been quite satisfied with the food ('just right' portions and not greasy) and the service. The last time we went, however, was kind of a disaster. We were part of a dining group of 4 and we went for breakfast. A few minutes after we all ordered, the waiter began bringing out the juices, coffees, and lastly the plates of food. It was only after I was the only one left without a plate in front of them that I was informed that the kitchen 'doesn't do' hard-boiled eggs for patrons because they take too long. That is all fine and I would have been more understanding if only this information was given to me right at the ordering stage. I quickly ordered and received the lackluster yogurt and granola because it was fast to make. Another gaffe was that the server brought out a plate of food and sat it in front of a woman at a neighboring table. The plate sat there for almost 15min when the woman told the waiter that she didn't order that particular plate. Only then did the server bring the plate over to us and asked my partner 'if the food was his?'. He politely asked for a newly made dish. I really like the UBC - mainly because it is a no-fuss and simple local diner. But I really hope they take seriously the comments of their diners so they can improve the customer experience. I would really like the UBC to be around for many years to come!
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