I didn't have a service done here but I spoke to a man on the phone. I have never been treated with so much respect and was not being spoken to down to. If I could bring my car here to be repaired and serviced I would. Firestone has always had amazing customer service when I've gone there for service but to help me when they knew I would be going to the dealer more than likely is just the icing on the cake. I will be looking for a Firestone near me in San Diego once I'm no longer stranded in las Vegas.