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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I really wanted this businsess to work out because I like coffee houses and I ride. I ride mostly on the weekends so my experiences have been on Sat & Sundays. Maybe they have a competent staff M - F but the weekend people are bad at both coffee and selling or repairing bikes. I really tried to give them my business I have been in at least six times for coffee or parts. I went in to get a new seat. While I was looking at the wall of seats another customer comes in to look at seats. We strike up a conversation. I went to the bike counter and asked about purchasing a seat. The guy looks at me like a deer in the headlights and says "no one here right now that can sell you a bike seat come back Monday", he then returns to help make coffee. Two people want to purchase over $50 items but instead they are focused on making coffee drinks. The cafe part was not even busy. Another time I return to purchase another part for my bike. The bike guy says we have to order that It will be in on Weds. OK I pay for it, and my partner gets new grips for his bike. We are the only customers in the whole store. Bike guy can't change the grips without all kinds of gyrations to get the old ones off. Another customer comes in he quits with the grips and goes to wait on him while we just stand there. I guess we weren't important and the coffee guy is not skilled enough to talk to bike customers. The customer he goes to wait on leaves mad while the bike guy is apoligizing for not doing something for him that was obviously expected. Finally he returns to my simple task, it takes way too long. I come in the next week on Saturday and before we even go into the store I tell my partner, I bet they forgot to order my part. Sure enough the bike guys says "I forgot to order your part, I thought someone else was going to do it but it didn't get done" I wait another week and finally get my part. The cafe part is also sub-standard. The coffee people have no personality at all. They can't even make small talk and coffee at the same time. They seem extremely stressed out just doing this simple work. The coffee isn't good quality. It is served too hot to drink, they over fill the cup even when you tell them to leave room for cream. The fact is, they don't do either cafe or bike shop very well. Perhaps the owners should think about working weekends and pay attention to customer service. Sorry but I have to find another bike shop you guys at just too sub.
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