First of all-- they gave me free wine (or beer)!
Now that I have your attention, let me back up...
Walked in and it was an open and airy, loved the decor and focus on eating local and eating urban. The wood details, including a table shaped like NC gave this place a cool vibe. I was greeted by several staff members and was offered a sample of their strawberry milkshake. Yum.
While I waited for my friend to join me, I looked over the menu and decided to sit at a table and wait. A staff member offered me a complimentary adult beverage (wine or beer). When my friend arrived we went up to the counter to order, I ordered a local mix and the half baked cookie and strawberry lemonade.
When my friends food arrived, I realized they were bringing me a wrap instead of salad, so I let them know I wanted the salad and they fixed my order. It did take a while for my salad to come out, but the manager and staff apologized and even gave me a coupon for my next meal to be free.
The salad was delicious. I added grilled chicken and it wasn't bland chicken like usual, it was seasoned and yummy.
The strawberry lemonade was delicious as was the half baked cookie. It did seem a bit pricey for both of those, but still yummy.
The staff took good care of us and refilled our drinks several times during our meal.
UPDATE: came for a second visit to use my coupon and found the staff very hospitable. Food special included pork tacos that were quite good.