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  • Sunday evening, me and some coworkers went for dinner at East Side Mario's. We entered and were greeted by the hostess and who seemed unenthused and not very friendly. I asked if we could have a table of 5 and she said in a few minutes or we could take the empty table that everyone was avoiding as it's right by the door where the draft from customers walking in out was a target. In -11 weather...no thanks. We decided to wait. It took about 10 min to seat a party of 5 even though were about 3-4 tables that needed to be cleared in sight. Finally seated, our server came by and introduced himself. My manager wanted to clarify that it was a work event and just needed to let him know of the pay arrangements in advance so that he wasnt' bombarded. He responded apprehensive as if the request was out-to-lunch. "Uh...I dunno. I mean, I can ask but I 'm not sure so I dunno." He didnt' seem interested in trying to cater at all. Our drinks arrived in a timely manner but me and my manager both ordered 8 oz glasses of wine. So, why were our glasses not even? Hers looked like a 6 oz and mine a 8oz. I asked why they are uneven for the same oz size. He just replied "Uh maybe the waiter who poured it in the back spilled some." ??? He then made no attempt to try to rectify it and my manager didn't want to make a big deal so we let it go. We never got our food until about 45 min after we recieved our drinks. The same waiter mentioned something about a problem with it being punched in. We weren't offered any perks to make up for the mistake either. After our meals came out, a new waitress came and said that our old waiter got stressed out and decided to go home. Couldn't have been from OUR table because we didn't say anything bad to him or confusing at all. When it was time to get our bills, they screwed up everyone's orders and we ended up just writing it down for them to straighten it out as drinks and meals were scattered randomly on different bills. The food was ok, I orded Baked Penne Bolognese. The price wasn't bad either. It was under the all you can eat salad/soup with garlic bread for $12.99. The wine was good too but the customer service was kinda crappy.
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