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  • If I could give them zero stars I would... we went through the drive through ordered two burgers and two cheese curds.. pretty simple order I would say....They gave us our number and we waited with everyone else in line to get our food. Pretty ridiculous system if you ask me... 20 minutes go by and all the cars behind us which was was about 5 ...ALL got there food before us!! So I go inside to speak to a "manager" if that's what you want to call him and I tell him what is going on and tell him id like a refund.. he doesn't seem to care that I am upset and he offers me free custard which I don't think is appropriate for how long we just had to wait for our food. I told him I wanted a refund and he then proceeded to ask me what we got, which I told him..and then mentioned that it's ridiculous that we waited 20 minutes to get our food while everyone else behind us got there food first. Again, doesn't seem to care at all...He goes over to look to see when the order was placed because apparently he didn't believe that I waited that along and then comes back and said to me "it just hit the 20 minute mark and that I've been standing here for about 4 of those minutes"!!! Really?!! Is this really how you are going to speak to a customer! This place has the worst customer service especially when the so called manager tries to argue with me and then still doesn't do anything about my unhappiness. If he is the manager then he should be fired... that is very poor to treat your customers like that! I will be calling corporate because I feel like the way I was treated and how everything was handled was unacceptable. I do not recommend this place to anyone... the food and service are both horrible!
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