When picking up car, there were 4 people in line ahead of me, only one rental agent was working. Could see at least one agent peeking out from office. 40 minute wait. Then had to go to second counter to get keys. Then had to walk to car to inspect it then sign inspection form and go back to second counter again to return the form. Total time from gate to drive away in car was over an hour. However the price was very cheap.