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  • I am normally not one to write a negative review; however, the experience I have had over the past two years with Moore Chrysler Jeep is inexcusable. Our sales representative was a sweet talker but we did get what we wanted until...finance! The gentleman we worked with in finance 100% lied to us and didn't allow us to have a copy of our documents signed. We had to go back there several times before we actually had a copy of our purchase only to find out that now our service plan was not going to be included. A bummer but I was more interested in the tire service plan...FREE tires who would be happy when the have a lifted Jeep with 35". We completed our regular service per the loyalty program experiencing HELL every time we drove up. First Ray then Ben then three others until we ended up with Travis. Can I say that Travis was the best thing to happen to the service department. Prior to his arrival I worked with a new gentleman who stated that he was the nephew of the Owner. I thought to myself this is the person I should talk to. Oh boy was I wrong! I ended up being cursed out after asking questions he didn't have any answers to. Travis assured me that I would no longer need to speak him again. My experience became better working through my vehicle's hiccups over time. However the worst is yet to come...we received military orders to move out of state immediately. I reached out to Moore Chrysler Jeep to discuss our loyalty program usage and our new tires. After playing phone tag for several days I received a call back from the service manager that stated they were not willing to honor our FREE tire exchange vouchers and we would need to pay prior to the move. I would NEVER recommend this dealership to anyone. Not even my worst enemy! No one deserves to be treated like this. Worst experience of my life!
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