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  • This review is for the customer service at the Biltmore store. The makeup itself, I like. For years, I have come across sales people who have been arrogant and disrespectful, not all, but most. Excitedly, I took my daughter for her first time and the sales guy, with a full face of makeup, asked what she was using. When she responded by listing a couple drugstore items, he gave her such a disgusted look while saying loudly, "Uh, Oh No!!" She is young and he embarrassed her. I felt so bad for my daughter. First, I got her the makeup to experiment with. Secondly, a reaction like this is not good for a young lady's self esteem who is just starting to come into her own. Instead of making her feel pretty, he did just the opposite. I have never been one to judge and it was VERY HARD for me to keep my composure, but when it comes to my child; I was ready to give him a bit of his own medicine and let him know that makeup is not looking like a drag queen either. I spoke with her afterward and explained what a parent should when encountered by such ignorance. Anyhow, I still return long enough to literally run in, pay, and leave. Their job is to help others choose makeup that will enhance an individual and ring up a sale. Management should be reminded, if we all decided to shop online, there would be little need for a MAC store at Biltmore.
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