Huge selection of items to choose from and always has awesome sales going on. I have a credit card with them just to get the extra discounts. You can pay for your card bill at the registers so I make my purchase and then pay off the amount on the card right after so I can get my extra discounts but not get the interest on the card.
The clearance section is always a mess and you really have to do a lot of sorting. Set asides some extra time if you are a clearance shopper. They often have 70% off section and I can get baby clothes for $2. You will find excellent prices if you just have a little patients.
Return policy is amazing. You do not need your receipt if you purchased on your kohl's card. They have never given me a hassle with any returns and they customer service employees are always cheerful even after the Christmas holiday.
They have great shopping carts for all styles of life. They have car seat holders, child holders, handicap style, and much more. They are smaller and easier to get around the store in then those huge bulky carts. Only down fall though is finding the right cart for you while during their busy hours. I often just take my stroller in to shop with my son. They don't ever give me a problem doing this. Many stores frown upon stroller shopping but they are cool with it.
Service is always friendly and prompt. Sometimes lines are long but that is goes along with the territory of shopping at a department store that everyone loves.