First, they tried to charge me for the modem that I bought saying that it was a rental which it is not and then they add a router to my account that I returned in 2014 it's now 2017, and I have been using my own router since I returned the old one.
Not to mention they are unwilling to take off the charge without any proof that I even have the router. I mean really if I had it would I not have been using it this whole time? Am I going to have a router for shits and giggles? But of course, I get charged for something that I did not do and 3 years later. I don't know why I even bother. They have the worst service ever, and I have been in the customer service field for over 25 years. If you can help it don't use Cox. I am stuck because my area only has them and they know it so they treat you like poop because they can, and I thought cell phone companies were bad.