I must begin by confessing... I am a Ross-junkie. It's a zen-like experience for me to wander the Ross aisles finding amazing deals on everything ranging from handbags to housewares to clothing to blank journals. I have frequented almost every Ross in the greater Phoenix area and was THRILLED when they built one in my very own neighborhood. (My husband was a little nervous for our bank account.)
This particular Ross has exceeded my Ross store expectations on more than one occasion. It's WAY cleaner and well kept than any other. The staff is warm and friendly. There always appears to be an attentive manager present and I almost always witness employees cleaning and organizing sections while I shop (unheard of at other locations).
As another yelper pointed out, the check-out staff take special care of any fragile items I purchase and when I've purchased more than my little hands can carry -- this happens often -- they have usually summoned carry out help before I even have to ask.
My Ross store -- a Sunnyslope treasure :)