What can I say except the service sucks. I don't exactly come here for the food. We like the free bread and unlimited soup/salad but why do we have to ask so many times for it?
I remember going to this location with my cousin once and the girl said we could only pick one side... but what if my cousin had picked the salad and I had picked the soup? I really need clarification on this. She rolled her eyes at us but complied.
The other time I went here with a friend, she didn't bring us bread until we were half way into our entrees.
To sum it up, I'm okay with mediocre italian-ish food at this price point, as long as the service is at least mediocre as well... which it is not. I'd rather go to the Old Spaghetti Factory, at least their bread/butter comes out and tastes good.