I called today for a same day appointment. I asked for a Phase 2 person but they were all booked for a week. I was paired with Jackie. She was great. I was going for a dramatic change by cutting of ~5 inches with a choppy trendy cut. She could sense that I was nervous and she was calm and confident, which made me feel like I could trust her :) I have come here many times and usually it has taken hours. I was in and out in an hour and fifteen minutes! Great Job JackieYou have a happy customer and I will definitely come see you again!