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| - Last week I was just BLOWN away by the customer service at Bread & Bowl.
I went in there, with the goal to buy a soup to add to my rice which I brought from home. Unfortunately, their blackboard only featured one soup on it - a tomato soup, which I'm not a fan of tomato-based soups... the server then says, "Wait, let me check if we're completely out of our other soup." And she goes immediately behind the counter to check. But alas, she comes back and says, "It's not enough to fill a cup for you - sorry!"
I smile, thanked her for checking, and started heading out the door.
But the manager (and likely, owner?) who had been close by, turns to me and says, "Wait! You can have it. We'll give it to you for free."
This kindly, older gentleman starts heading back to the counter, before I could respond.
Caught off guard, I asked, "Are you sure?"
"Yes, just wait." He personally scoops up all possible remnants of the sold-out soup. And comes around the counter, and hands me the take-out cup, with crackers and spoon.
He smiled at me and said - with complete genuine care, "You deserve it."
I so was surprised, and touched by the gesture. I just kept saying thank you as I walked out the door.
If you're in the area, check out this place - for good food, and even BETTER customer service.
PS. I never even thought of asking what flavour their other soup was! When I got back to the office, I opened the lid to find my favourite soup: squash.
PPS. The cup of soup was nearly full to the brim!
PPPS. I know this is different from my usual reviews - but this experience warmed my heart so much - I just had to share! All their food I've had there is very good, including soup, sandwiches, pizza and salad. Costs are average, but portions are large and quality well worth it.
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