It's a Friday night, I get it. You're busy. But don't leave customers on hold for more than 5-7 minutes.
I called to place an order for delivery. It was gonna big one too. But they lost me after I had been on hold for 10 minutes. I called back to see if they had forgot about me. I expressed to the girl on the other end of the line that I had been on hold for 10 minutes and I would like to place my order. She responded with "sorry, I can't do that. Hold on".
I will never know if your pizza is good or not. You lost my business.