It's been a while since I have eaten here, but when I last went I had a horrific experience. I got the chicken salad, which was full of dark meat, bone, gristle, skin, etc. I had to run to the bathroom and get rid of it. When I returned to the table, I calmly explained to the manager I was unhappy with the food (you could see that the quality of food was really low.) The manager was rude and I had to argue with him to remove the meal and my drink from the bill. I would think that after a customer was caused to vomit he would have already taken my meal off the bill...at the least. I'd never go back. I wrote a letter to the head chef of the chain and copied the manager and got absolutely no response from either. Poor food. Poor service. Poor management that goes all the way up to the highest level.