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  • I like this fry's but hate the starbucks in this store. normally do not write reviews but I am surprised by how HORRIBLE the customer service is here. I used to work at starbucks and know a thing or two about the drinks but am not too picky since everything is fairly good. I have ordered at this location probably 4 times since it is convenient in the frys I shop at. I've received a couple wrong drinks but I've never said anything because it was small things like passion tea instead of passion tea lemonade and I like almost all starbucks drinks so nothing to make a fuss about. They are pretty slow but again, not worth the confrontation. But today, the service was appauling. My husband and I wanted some breakfast to hold us over while grocery shopping. I ordered a pepperoni and tomato foldover. After waiting I received a breakfast sandwich. I politely asked if I could get the foldover instead. Being pregnant now, my cravings and food aversions are pretty specific so while I would normally just take the hit and eat what I got, I wanted what I ordered today. The girl took my sandwich back and said she would give me the foldover. I started shopping and left my husband to grab it for me. I waited a little bit to open my bag as I was busy shopping and also know the pastries can be super hot out of the starbucks oven. When I did get to my bag, I realized they had now given me a spinach foldover. Being almost done with my shopping at this point, I went to just get my money back. The gentleman that I spoke to asked the previous girl about how I had been given the wrong thing, to which she responded that they just don't have the pepperoni and tomato foldover. The man responded by saying what I thought was common sense..THAT IF YOU DONT HAVE THE THING I ORDERED, TO ASK IF I WANT SOMETHING ELSE INSTEAD OF JUST GIVING ME SOME RANDOM THING. The gentleman then said that they have a chorizo sandwich. I explained that I wanted the pepperoni foldover before, not a chorizo sandwich. he responded by saying, well we've never had that...like I should've known this somehow. I explained I was just ordering off the sign in the display case! He then reluctantly gave me cash back. Never NEVER again. After working in many customer service jobs including starbucks, I have to say this is one of the worst experiences I have had.
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