I recently called this company to get a quote on kitchen cabinet installation. I emailed the drawings to Jim per his request on a Thursday and didn't here back from him that week. Finally I called him back on Tuesday of the following week and he stated he couldn't start install on the date the date I wanted, even though he said he could on the phone previously, so didn't bother emailing me a quote! What?!!! Who does business that way? When I asked when could he do the install he said that he was "waiting to hear something back from his crews"...he hires out the jobs to subcontractors. Now I'm waiting to see if he ever gets a quote to me or calls me back with an install date. As someone once told me, "if it starts out bad it typically doesn't get any better". I suggest you look elsewhere for a cabinet installer!