I shop here regularly as it is very conveniently located to my home. Generally their customer service is phenomenal and I am in and out in no time. There is always the same lady there every time I go (I'm assuming the front end manager) and she is always helping customers find the shortest line so you don't have to wait. It seems though that the last few times I have been there the front end employees are overwhelmed and flustered with the amount of business coming through and it becomes chaotic. Customers are wandering around looking for lines because all of them are closed off and you can't get anyone's attention because they are being crowded with impatient customers. I feel bad for them, actually. Even though this has happened the last few times I have been there I still give them props because I personally know how difficult it can be to manage such an overwhelming about of business. I still use this as my store of preference.