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  • I wish I would have read this review before I wasted hours with them today. My husband and I stopped in to look for a used Toyota Highlander (2012). We met with a salesman (Muhammad) who was actually very knowledgeable and very nice. After we left the lot we went and looked at another vehicle at a different lot. We went back to this location to check the value of the car we were trading. They offered us $1000.00 dollars for our trade and we laughed at them because we thought they were joking. Then the very very pushy finance guy kept telling us he could get us into something with a 2.9% interest rate and just give him our SSN's so he can work his magic. We already had our loan in place and once he told us the trade value of our car we were already done. We told him the dealership up the street offered us $3900.00 for our trade and that is around the KBB for the trade. Then the sales manager (not the finance manager) proceeds to YELL at us "Will they write you a check!!?? Will they write you a check???" Needless to say we walked went back to the other dealership and are very happy with the results. I would not recommend anyone go there. 1000 for our trade is nothing more than insulting us and they wouldn't even budge on the price of the used vehicle even though I showed them an ad of the EXACT same car with 2000 less miles on it for 2000 dollars cheaper at a different dealership in the area. Save your time, save your money, and save your pride and avoid being yelled at and treated like you're an idiot and go elsewhere. UPDATE: Even though I am still unhappy with the service we received at this dealership, Charvette did a wonderful job of rectifying the situation and she took my concerns seriously and I feel as though the main concerns were addressed and the people involved in my complaint apologized and I am happy with the turn out.
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