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  • Earlier this year we had some plumbing work at our place of business that needed to be done and we called Priority Plumbing. At the time, I was unhappy with the price and quality of the work and I complained here and to management there. We could not resolve the disagreement at that time. More recently the owner Austin took time to write me and ask if I was open to getting things resolved. Coincidentally, I was having another problem, this time in my home. I invited Austin to come out and make the repair, but without charge. He was quick to accept the opportunity to change my perception of his company and he helped set up an appointment. One of his team arrived at my door. He was polite, professional and took time to fix the issue and test that it was working properly. While he was there, I asked him about another issue and he was glad to look into it. 10 out of 10 on his work and professionalism. Austin then asked if he could send another of his team out to inspect the work done at our business and make any repairs necessary. I agreed and another very professional and competent plumber visited us that same day and made a repair to the work that was previously done. He too gets a 10 out of 10 for his work and professionalism. Austin has made a believer out of me about Priority Plumbing, him and his people. Thumbs up and thank you Austin!
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