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| - We always enjoyed Kona's food and staff for many years. Recently, our last four visits have been grossly disappointing. Very poor staff attention, food ( old, frozen and inedible chicken parts were a horror) when we mentioned this to the server she didn't offer to present another plate nor did she mention it to the manager so that our needs could be met. Not good at all!! Not an acceptable restaurant practice. Portions are also decreased in size, prices have gone up not in accordance to the fare and dining experience, individual waitress attention is very poor (table was not cleared after our dinner) and then, to top it off, we were charged for an extra drink that we didn't order. When we pointed this out to our waitress, she said well ok, and then charged us anyway. The once huge sushi rolls are now the size of a nickel and mostly filled with rice. All in all, this is not the Kona we loved for 12 years. Seems like once they "upgraded" they also upgraded the cost and the selections offered, especially on Happy Hour (as noted by many). One waiter mentioned that "we are trying to get people back"....not working at all. Kona also shortened their Happy Hours as well as, closing earlier every day! Things must be bad. Not ever going back!
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