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http://www.openvoc.eu/poi#funnyReviews
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  • This company is full of people who are dishonest and tell you one thing but do something else. Do not enroll your child here. When we learned that Imagination station was taking over Bright Horizons at Sunset they said our rates would be lower and I explained my situation about scheduling my child. I informed Jessica Davis their director of my situation and my concerns. I utilize drop in care and the rate on the sheet they gave us at our parent meeting, said drop in care would be $100 a day. I was worried about this amount as it was more than double than what I was already paying. Jessica was very accommodating at this meeting with all the parents and she said not to worry and she would work with us when it came time to sit down and do contracts. Well I just got done with my meeting with Jessica and first of all this company does not know how to keep appointments. I was supposed to see Jessica at 3 pm today. First it was at 2 pm and then they called back and said it was rescheduled to 3 pm. I arrived at 3 pm to learn that Jessica was not even on property and her next appointment was at 3:30 pm. I informed the receptionist that my appointment was definitely at 3 and not 3:30 pm. They said I could wait but I had other things to do and they could not even tell me if I was the person scheduled at 3:30 pm. So I left. Then closer to 3:30 I called and they said that Jessica's 3:30 appointment was not for me and they asked if I could come in at 4:30. I had to do some rescheduling in order to see her at 4:30 pm which was aggravating. When I finally saw Jessica at 4:30 she was not that apologetic of what happened with the scheduling and she said she'll talk to Lori her assistant who scheduled me. So I told her my situation of when I needed day care. I explained that my schedule varies and I utilize drop in care. Basically she said in order for me to keep my pricing I have to make a commitment to bring her in 3 days a week. So basically all the promises of "we will work with you, we are here to cater to families" is a bunch of crap they tell you so they can get try to keep you enrolled with them. I hope all you former Bright Horizons families boycott this place because if they are going to be dishonest in the beginning they'll be like this throughout. Oh and also they said at the meeting that the rates were incorrect on the sheet that they gave you...well it will be correct come January 1 and it is more than you are already paying now.
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