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  • I was inclined to write this review because I am very displeased. I called the location on 30 n 3rd Ave, 3rd Ave and Washington from work on 7/6/2016 at 11:32am to place a take out order for an Italian Sandwich. "Leonard" took my order and I specifically told him three (3) times to NOT put pickles on my sandwich because I can not have vinegar, along with the fact that I severely dislike the smell and taste. He expressed to me how much he disliked pickles as well, so I thought even though the last two times I ordered this exact sandwich they still put pickles on it resulting in me having to throw it away, that at least this time I had someone who understood my frustration would make sure right? WRONG. I understand that perhaps one person takes the take out orders, then another makes the sandwich, but three times? I drove 10 minutes from work, paid for parking, walked two blocks and paid for a sandwich stuffed with the one food I despise. I called the location to express my frustration and the manager (no name) apologized and said well if you have your receipt I can refund you. Funny, because the woman that rang me up ( as nice as she was) did not provide a receipt. I assumed I was good to go paying cash and taking my sandwich that I was assured wouldn't have any pickles this time. The manager then says if you bring the sandwich back I can remake it, great right? I only have a thirty minute lunch break and they do not deliver to my job, so needless to say driving back downtown, at noon, find and pay for parking for you to remake my sandwich while I hold your hand seemed a bit much at that point. I kindly wrapped the sandwich back up put it in a plastic bag and I am keeping it at my desk and I will be bringing the sandwich back to watch them remake it. It might seem a bit much but for me to be someone who never complains or sends food back it bothers me like no other. The only reason I gave two stars instead of one is because I have been in customer service for 10 years and everyone was nice and welcoming up until I spoke the manager about this issue.
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