I have been a member of planet fitness for quite sometime and have never had a complaint. I stopped going because my work has a gym and I no longer needed a membership. I knew (from being told upon registering) that an annual fee of $30 was assessed every October and therefore went in and cancelled my membership on the 26th of October. I was told the billing had already been done, leading my to believe that though they couldn't stop the transaction it could be refunded. I was billed the annual fee on October 1st and called today to have it refunded. I was told that had a cancelled on the 25th of September instead of the 26th I could get out of the fee, but there was nothing they could do. The manager then LIED to me and told me to call corporate, which I did and was informed that each location is independently owned and even if they felt a refund was necessary, they do not have access to any accounts and couldn't do it. I have filed a complaint with the BBB. Be careful if you're trying to end your membership in the fall, you may end up paying the following years annual fee! There are so many low cost gyms out there now, and as the PF's are independently owned, probably really great PF's in the city too. This one places no priority on customer services, lies to their customers so they don't have to deal with it, and seems to see zero problem with charging people for services and facilities they aren't using. Go elsewhere!!