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  • First, 5/5 on the food this visit. Hot lap Nachos and sandwich are my go too. Service 0/5. I really should have called the manager on this. We ordered 3 hot lap sandwiches and a cheeseburger as entrees. It CLEARLY states on the menu that "ALL sandwiches and burgers come with a side (French fries, tater tots.. Etc) and you can upgrade to a side salad for $1 of you are looking for a fresh green side. Btw the server asked how I like my chicken... Uh, fully cooked?! What kind of a question is that? He replied that oh some customers like their chicken crispy and burnt... I've never heard of this in my life. The server took our order and came back with just the sandwiches (and also messed up the additions on the cheeseburger but my friend was too nice to say anything) no sides. I love the seasoned fries here so I was pretty disappointed my entree was missing them. When I called the sever back and asked him for the included sides.. He told me it's only available on request....so I won't get the side included with the entree I paid for like the menu states because I didn't request it??? Wtf kind of policy is that? It's the sever's responsibility to know these things and ask which side I want. I'm not sure if it was his first day or he was a little off that day but I made him read the with me and he just said oh ok and asked who wanted fries. Uh, EVERYONE who got jipped out of their side! Why would I call you back and ask for just me?! So he finally brought us our fries, YUM. The hot lap sandwiches were also served on brioche instead of ciabatta like stated on the menu, I'm sure this was to save money. He also did not refill our water once, I had to go up to the bar and ask for water. But of course, he only refilled 2 out of the 4 glasses. When the check came around, he charged us $3.00 a piece for the fries that were already included with my entree. Needless to say we were furious. I had to come up to the bar and have him adjust it. He looked at me for a second and thought about putting up a fight but the look I my face was all he needed to turn around and comp the sides that were not supposed the be charged for. Seriously unacceptable. I feel like Pit Road's kitchen staff and servers are cutting corners to save what like 20 cents by not giving sides included with entrees and proper buns. That's cheap as fuck. I hope management isn't in cahoots with them. Pit road bar and grill, get your act together.
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